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CTM Portal Accreditation Certification

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

CTM_Port/25

Client:

CTM

Project:

CTM Portal

Certificate issue date:

Certificate expiry date:

Certificate status:

CTM have been working with DAC to finalise their annual re-accreditation, and all outstanding issues have been resolved. The remaining issues reported are all related to third party content which is out of the control of CTM. These issues can be found under the "Known Accessibility Issues" section below.

Platform:

Desktop and Mobile

Certification

To achieve certification each website undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of 3rd party issues

  • Custom interactive content
  • Text contrast
  • Headings and labels
  • Focus visible
  • Obscured Focus
  • Language of parts

Journey

User journeys tested for this certification

The following user journeys were tested and subsequently certified

Task 1 – Application Navigation & Testing Steps

URL: https://ccsportal.ctmnorth.co.uk/

1. Log In
  1. Use your email to sign into the service
2. Homepage
  1. Click Add new clock
  2. Select any time zone in the dropdown
  3. In the Currency converter section, select any currency from the dropdown
  4. View the list of alerts under the News section
  5. Click on any of the results
  6. Use the Filter by country dropdown to select any country
  7. Click Download on any document under Document Liberty
  8. Click the cog icon to rearrange the order
  9. View the events
  10. Click Display message under Messages to view any message
  11. Click Manage bookings under My apps (opens in new tab)
3. Manage Bookings (Out of Scope)
  1. Go back to the previous tab
4. Homepage
  1. Click Risk hub under My apps (opens in new tab)
5. Risk Hub Map (Out of Scope)
  1. Go back to the previous tab
6. Homepage
  1. Click Check in
  2. A modal will pop up with links to various airline websites
  3. Close the modal
  4. Click Agent Contact
7. Agent Contact Page
  1. View the email and contact number
  2. Click on the email address
  3. Click on the phone number
  4. Click Fare Forecaster
8. Fare Forecaster
  1. Select One Way
  2. Enter London Heathrow in the ‘From’ field and select the first result
  3. Enter Washington in the To field and select the first result
  4. Select 28/07/2025 as the outbound date
  5. Click Search fares
  6. Test the results
  7. Click Add to add to favourites
  8. In the modal, enter dummy data in the Search Name field
  9. Click Favourite
  10. Test the Recent searches and Favourites links
  11. Change the currency and click Search fares again
  12. Click Flight schedules
9. Flight Schedules
  1. Enter any flight plan in the fields and click ‘Search for flight schedules’
  2. Test the results
  3. Click See Details for any result
  4. Test the modal
  5. Click Edit mode in the menu
  6. Test the toggle switches and the display order

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.